Patient & Third-Party Record Requests
Streamlined Processes, Transparent Reporting, and Innovative Technology
The release of patient information is delicate and, sometimes, life critical. How can you give your patients’ requests the care and respect they deserve? By entrusting record requests to RRS Medical.
For more than 25 years, hospitals and physicians’ practices have relied on RRS Medical with their release of information services. RRS provides:
- Industry-leading turnaround times
- On-demand activity and performance dashboards
- Compliance assurance
- Dedicated client experience team that ensures your day-to-day satisfaction
Whether RRS employs ROI staff at your location or provides services remotely, we ensure that requesters receive a seamless experience. Patients and their representatives can request records via your website or ours—and in person, via mail, email or fax.
Support For All of Your Stakeholders
We put our commitment to service in action in a variety of ways. A dedicated client experience team works directly with your healthcare facility—proactively ensuring your satisfaction on a regular, ongoing basis. Additionally, our customer service team ensures that your patients and their representatives receive timely, compassionate responses to their requests and any concerns.
FOR YOUR PATIENTS
Customer Service
- 97% answer rate
- Voicemails returned within 4 business hours
- Available M-F, 8 a.m. to 6 p.m. EST
- Real-time support
FOR YOUR FACILITY
Client Experience
- Independent of sales; serves as voice of the client
- Dedicated, management-level advocate
- Proactive satisfaction check-ins
- Ensures client-first culture
”I’ve had the misfortune of having to go through numerous surgeries, but working with RRS has made the process much easier. Thank you for all your kindness, compassion and understanding during difficult times!”
—Patient review
“I’ve had the misfortune of having to go through numerous surgeries, but working with RRS has made the process much easier. Thank you for all your kindness, compassion and understanding during difficult times!”
—Patient review