Payer Audit Responses
A Proven Process for All Types of Audits
Audits can be nerve-racking and intimidating, even if you are billing correctly. Entrusting your audit responses to RRS Medical alleviates the tension. Our payer audit team becomes an extension of yours–ensuring timely responses to all payer inquiries while managing the continual calls, and frequent changes to requests. Unlike some services, we represent the provider–not the payer–ensuring only the appropriate information is released. As part of our process, we provide:
- Pre-release client review (when requested)
- Guaranteed turnaround times
- Multi-step audit process
- Single point of contact
- Relief from intrusive third-party calls
One-third of providers report a negative experience with payer audits.
One in ten spend over $1 million on them annually.
– Frost and Sullivan study
Support For All of Your Stakeholders
We put our commitment to service in action in a variety of ways. A dedicated client experience team works directly with your healthcare facility—proactively ensuring your satisfaction on a regular, ongoing basis. Additionally, our customer service team ensures that your patients and their representatives receive timely, compassionate responses to their requests and any concerns.
FOR YOUR PATIENTS
Customer Service
- 97% answer rate
- Voicemails returned within 4 business hours
- Available M-F, 8 a.m. to 6 p.m. EST
- Real-time support
FOR YOUR FACILITY
Client Experience
- Independent of sales; serves as voice of the client
- Dedicated, management-level advocate
- Proactive satisfaction check-ins
- Ensures client-first culture
“RRS Medical has made all the difference in the world for me!! I highly recommended this company!”
—Patient review
“RRS Medical has made all the difference in the world for me!! I highly recommended this company!
—Patient review